1) Does CAARE Counseling Accept Insurances?
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Yes! We are in network with many of the major insurances including Horizon Blue Cross Blue Shield, Aetna, United HealthCare, Meritain, Optum to name a few. We will also accept out of network benefits. ​We do offer a complimentary benefits check upon request if you want more information, and it is always helpful to contact your insurance provider to verify the information.
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2) Does CAARE Counseling Accept Medicaid or Medicare? Does CAARE Counseling accept EPA?
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CAARE Counseling is not in-network with Medicaid nor do with accept EPAs. However we do accept Medicare.
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3) Does CAARE Counseling have the options for a sliding scale?
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Yes! CAARE Counseling will offer a sliding scale to those who do not have insurance and are struggling financially. If this is something your are interested in, please contact the office for more information.
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4) Does CAARE Counseling have the options for a payment plan?
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Yes! CAARE Counseling does offer a few payment plan option. We will arrange for reoccurring automatic payments with our card processing partner Stripe. If this is something your are interested in, please contact the office for more information.
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5) What forms of payment are accepted?
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At this time we accept Cash (in person only), Check, VISA, Discover, Mastercard, American Express, FSA/HSA cards, as well as PayPal.
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6) How quickly can someone start in therapy? Is there a waitlist? How long am I expected to wait?
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This entirely depends on availability of both you and the therapist. If availability is not a concern the earliest is typically about 2 weeks. Under special circumstance you may be able to be seen sooner.
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Periodically there is a waitlist. Each therapist has their own availability and limitations. If you are set on seeing a particular therapist, you will be added to their waitlist and they will schedule with you when they are able to do so. If you are willing to see any available therapist, typically the wait time is less. Unfortunately, there is no way to be certain when a particular therapist or any therapist will have the availability.
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There have been occasions where clients can wait a few weeks to several months before having their initial appointments.
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7) How does someone set up a session?
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You can leave a voice message at (609) 495-9051 and wait for a call back, email info@caarecounseling.org, or click the Patient Portal button on the top of this page and fill out your information as a new client.
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8) How long are the sessions? Can I drop the client off and return later? Is there a waiting area?
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The longest sessions are scheduled for 50 minutes, and the shortest are scheduled for 30 minutes.
There is a waiting area on site available between 9am and 4pm. You can access it from Building 2/Door E and walk up the stairs. The receptionist on site will ask you about your appointment and will contact the therapist to alert them to the client arrival. The therapist will walk the client to the office which is located in Building 1 on the 2nd floor. A family member or other person may remain in the waiting area on the condition they do not disturb the other tenants in the building. Please note; there is no play area for children, child care services, nor any refreshments. There is a vending machine available by the elevator in Building 1, wandering the building is not typically permitted, and you will have to ask the receptionist to access it. As mentioned earlier, this waiting area is not available after 4 pm and Door E will be locked at that time.
If you or your loved one attends an evening appointment it is recommended you text the office number, (609) 495-9051, to alert the therapist when the client has arrived. Text is preferred as the therapist may at the time be in session and may be unable to answer a phone call. If the client can not wait in the vehicle, there is a couch and some chairs on the ground floor of Building 1/ Door A where they can wait. The ground floor also has some bathrooms just passed the elevator on the left side that are always open, there are bathrooms on the second floor of Building 1 in the same location.
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Parents/Guardians or other family members can drop a client off and return later at their own discretion. CAARE Counseling is not be responsible for any minor client outside of the sessions. If a client does not act responsible in the building, a parent or guardian may be required to remain on the premises till the completions of services or they may be asked to seek services elsewhere.
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9) Does CAARE Counseling offer Telehealth, In-person, or phone appointments? Are you available on weekends or in the evenings?
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CAARE Counseling offers Telehealth appointments and In-person appointments for clients residing in NJ.
Cameron Mazzeo is also licensed to practice in MA, and therefore offers telehealth appointments to clients who reside in MA as well.
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Telephone appointments are not permitted at all.
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At this time we are not available on the weekends, however all the Therapists have some evening availability. At this time the last session is scheduled for 7pm.
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10) What age does CAARE Counseling accept? Does a parent or guardian need to be present? What information am I entitled to? Can I share information to the therapist if I want to?
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CAARE Counseling will accept clients 15 years old and older. A person who is under the age of 18 must have a parent or guardian complete the practice documents and be a contact person on the Patient Portal for billing and scheduling.
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No, a parent isn't required to be present for the intake or the assessment, but some therapists find it helpful to get insight from parents about what they experience at home. It is best to ask your therapist if they wish to speak with you prior to attending the session.
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As a parent or guardian, you are entitled to know what your child is working on in therapy, but not the details or specifics that are being discussed. Ensuring confidentiality with the teenager allows them to be more open and honest with the therapist and produces a better therapeutic relationship. If you have concerns about the treatment you can speak to the therapist about your concerns. Therapists can obtain releases from minor children or restrictions regarding what can be discusses with parents and guardians.
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You are welcome to share information about your child with the therapist before or after sessions, but not impede on the session time unless it is arranged prior. If you have information or want to have a family session, please contact the therapist to arrange it first. Therapists can not, even in a family session, share information about other sessions without the minor client's consent.
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11) Does CAARE Counseling offer medication management?
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No, CAARE Counseling is not equipped to offer this service.
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12) What can I do on the Patient Portal? What do I have to do to get started?
You can request or cancel an appointment that is more than 24 hours out. You can review payments documents such as invoices, statements, or superbills, or update the card on file and make a payment. You can review the practice documents, upload documents you want to share with the therapist, or download documents from your therapist.
NEW CLIENTS WITH A LINK:
You will receive a link in your email or text message to the patient portal. When you access it you will be immediately usher into a License Agreement from SimplePractice which hosts the Patient Portal, and you must hit the button to agree and submit before proceeding. You will next view the Welcome Message, and at the bottom is a button labeled "Get Started" which will start the series of Private Practice Documents that must be completed. At the top of the screen you will see a Menu button which will allow you to view other pages (It is recommended that you do not explore until the documents are completed). You can leave before completing all the documents, however, all documents must be completed prior to the first session or it will be canceled. If you have concerns or issues please contact the office for assistance.
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NEW CLIENTS FROM THE WEBSITE:
If you access the patient portal for the first time via CAARE Counselling website (button at the top) and click "new client" button. You will be asked to choose a therapist (Please Note: this is not an indication that the therapist is accepting new clients). You will then be asked to choose a service, but as a new client the only service you may choose is an Evaluation. Then you will be asked to choose a location, then finally a date and time (Please Note: new clients sessions will not be approved if the date requested is within two weeks of the request). Finally you will be asked to provide the client contact information. If the session is approved, you will receive an email reminding you about the scheduled appointment, and a link back to the patient portal. When you access it you will be immediately usher into a License Agreement from SimplePractice which hosts the Patient Portal, and you must hit the button to agree and submit before proceeding. You will next view the Welcome Message, and at the bottom is a button labeled "Get Started" which will start the series of Private Practice Documents that must be completed. At the top of the screen you will see a Menu button which will allow you to view other pages (It is recommended that you do not explore until the documents are completed). You can leave before completing all the documents, however, all documents must be completed prior to the first session or it will be canceled. If you have concerns or issues please contact the office for assistance.
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13) Do I lose access to the Patient Portal, and how do I reestablish it if I do? How do I get access to the Patient Portal when I am not the client?
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We remove access to the Patient Portal when a client has not been seen nor in contact with the therapist for 45 days. We can re-establish Patient Portal access if you reach out for a specific need, but it will again be disconnected if there is no contact for another 45 days.
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If you are the parent or guardian of a client you can have special access to the Patient Portal as a "contact person", but only one contact person can have access to the billing information. To get this kind of access have the Parent or Guardian who signed the Client up reach out with your name, email, phone number and your relationship to the client
If you are a significant other who wants access, CAARE Counseling must receive a written letter from the client requesting we provide you access along with with your name, email, phone number and your relationship to the client.
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14) Do you see Throuples/ Triads/ Quads/ or multiple partners for couples counseling?
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Yes! we do. However we are limited to two "clients" and two "contacts" with regards to the Patient Portal access. Only one person who can provide insurances and/or be responsible for payment. All participants must complete all the documents to be include.
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15) I have my scheduled appointment but I haven't been able to complete the documents, Can I do it when I arrive? Can I do it in paper rather than online?
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This must be specially requested when scheduling your appointment to accommodate this request. The therapist will schedule your appointment with a little extra time to assist you in completing the online forms OR providing you with paper versions when you arrive.
If this is NOT requested at the time of scheduling the appointment, your appointment will be automatically cancelled if your documentation is not completed within 24 hours of the session.
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16) What should I expect with a Televideo appointment?
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If you have opted for text message or email message reminders, you should expect a message at the time of making or changing an appointment, then another message 48 hour prior to your appointment for confirmation. Finally about 15 minutes prior to the appointment you will receive the link typically via email. If you opt to do televideo via phone you will have to down load the app "Telehealth by SimplePractice" which is available at the Google Play and Apple store. This is what the application will look like.
If you log into your appointment and your therapist is not present, please remain in the waiting room. If after 10 to 15 minutes they have not logged on, please call or text the office, (609) 495-9051. On rare occasion there is a system error or connectivity issues, reaching out will help us be aware of the problem in time to salvage the session.
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17) Are there fees if I have to cancel within 24 hours? What happens if I forget to call when I can't make it? What happens if I have an emergency?
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At CAARE Counseling we try to be empathetic to each person's situation, so we will let one late cancelation and one no-call-no-show slide without penalty each year. After that you will be responsible for the total out of pocket cost of the missed session. In the event of a real life emergency the absence is not calculated in the "slide without penalty" or as a absence, but please contact the office to discuss the situation as soon as possible. You may be requested to provide some kind of proof (not a written letter) of the emergency.
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